Shipping policy

Last Updated: June 2026

At Anutra, we are committed to delivering your orders safely and as quickly as possible across India.

Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are typically processed within 24-48 hours after successful payment confirmation.
  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During high-demand periods, promotional sales, or unforeseen circumstances, processing times may be slightly longer.

2. Shipping Coverage

We currently deliver across most serviceable locations in India through trusted courier partners.

Delivery availability may vary depending on your PIN code and courier network coverage.

3. Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2-5 Business Days
  • Tier 2 & Tier 3 Cities: 3-7 Business Days
  • Remote Areas: 5-10 Business Days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

4. Shipping Charges

Prepaid Orders

  • Free Shipping may be offered on eligible orders and promotional campaigns.
  • Any applicable shipping charges will be displayed during checkout.

Cash on Delivery (COD)

  • COD service may be available for selected locations.
  • Additional COD charges may apply where applicable.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via SMS, Email, or WhatsApp (where applicable).
  • Tracking details may take up to 24 hours to become active after shipment.

6. Delivery Delays

Delivery may be delayed due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Courier operational issues
  • Incorrect customer information

Anutra shall not be held liable for delays caused by circumstances beyond our reasonable control.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address, PIN code, or phone number is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect information may not qualify for free reshipping.

8. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed because:

  • Customer is unavailable
  • Contact number is unreachable
  • Address is incomplete

the package may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch requests.

9. Damaged Package During Delivery

If you receive a package that appears damaged:

  1. Take clear photos and videos immediately.
  2. Contact us within 48 hours of delivery.
  3. Share your Order ID and evidence for verification.

Claims submitted after 48 hours may not be eligible for replacement or refund.

10. Lost Shipments

In the rare event that a shipment is confirmed lost by the courier partner:

  • A replacement shipment may be arranged, or
  • A refund may be issued after investigation and confirmation.

The final resolution shall be at the sole discretion of Anutra.

11. Order Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

Customers may refer to our Return & Refund Policy for further details.

12. Contact Us

Anutra
📧 Email: anutrafoodsupplements@gmail.com
🌐 Website: www.anutra.in

For shipping-related queries, please contact us with your Order Number and registered contact details.

Important Notice

Delivery timelines are estimated and not guaranteed. By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.